Privacy Policy
Last updated June 2026
What we collect
Firehouse 360 stores the information your fire department enters — member records, certifications, apparatus and check data, documents, and account/contact details — plus standard technical logs (IP address, browser, timestamps) needed to operate and secure the service.
How we use it
To provide the service, send transactional and (where opted in) marketing email, secure accounts, and meet legal obligations. We do not sell your data.
How it's protected
Personal information is encrypted at rest, access is role-controlled and audit-logged, and each department's data is isolated. See our Security page for details.
Your choices & rights
You can request a copy or deletion of your data, and unsubscribe from marketing email at any time via the link in any message. To make a request, contact us.
Data sharing
We share data only with the processors needed to run the service (e.g. hosting, email delivery, payment processing) under contract, and when required by law.
Retention
We keep data for as long as your account is active and as required by law, then delete or anonymize it.