Firehouse 360 Help Center
Guides for every part of the platform — the daily truck check, the CAD alerting board, and the member office. Pick a topic below, or open a support ticket if you can't find what you need.
Getting Started
What Firehouse 360 is, how the modules fit together, and how to get help.
Truck Check
Apparatus, building checks, templates, and the daily check runner.
- Truck Check basics & concepts The core ideas: apparatus, templates, checks, and how they relate.
- Apparatus Add trucks and buildings, attach photos and documents, and retire old units.
- Building check templates Create sections and items, choose item types, set a schedule, and read the report.
- Custom free-standing templates Build checklists that are not tied to a specific apparatus.
- Performing a check Use the runner, flag failures, rely on autosave, and finalize or print.
- Assigning & scheduling checks Schedule checks and use the assigned buckets to see what is yours.
- Due/overdue views, settings & roles The Due list, reminder settings and digest modes, and who can do what.
CAD Board
The station alerting board, Active911 integration, and TV displays.
- Enabling and using the CAD board What the CAD board is and how the admin and display sides fit together.
- Connecting Active911 (tokens & status) Paste an Active911 refresh token, test the connection, and read the status tiers.
- Pairing TVs & display tokens Generate display tokens and open the public board securely on a station TV.
- StationView: the CAD board or info board on a smart TV Install the StationView app on an Android TV / Google TV device, pair it, keep it up 24/7, and un-pair it.
- Configuring the board Station name and logo, alert sound, map View vs Route, poll rate, and theme.
- Units, area buckets, call types & responses Define what the board recognizes and how it labels and groups dispatches.
- Test alerts & diagnostics Fire a safe test alert and use diagnostics when the board looks wrong.
- Near-instant alerts with the Active911 webhook Add the Active911 webhook so dispatches hit the board almost immediately.
Responder App (phones & tablets)
The mobile app: getting paged, marking up, sharing your location, the map, and apparatus tablets.
- What the Responder App does How the app fits alongside your pager and radio, and what it can and cannot do.
- Installing the app and enrolling your phone Getting the app, entering your code, and what to expect the first time.
- Tones, volume, and getting through Do Not Disturb Making sure the page actually wakes you, and what to check if it did not.
- Marking up: responses, ETA, and the call log How to tell the department you are coming, and how to change your mind.
- Location: what is shared, with whom, and for how long Exactly how position sharing works, and how to turn it off.
- The map: hydrants, landing zones, and pre-incident plans What the pins mean, what is shared between departments, and navigating to a call.
- Adding map markers and exporting your map data Drop a hydrant, hazard or Knox box from your phone while standing at it — and take your data with you.
- Apparatus tablets: unit status and times A tablet on the truck reports the unit, not a person.
- Notices and mutual aid Non-emergency department notices, and calls shared by neighbouring departments.
- Responder App FAQ The questions members ask most often.
Office
Members, certifications, documents, compliance, meetings, and admin tools.
- Managing members Add members, set membership levels, and understand encrypted PII and status history.
- Certifications & training Track certifications with expirations, see what is expiring, and log training hours.
- Documents & agreements Department and per-member documents, agreement templates, and e-signature.
- Background checks & compliance Track FBI, State, and Child clearances with validity windows and reminders.
- Emergency info & member self-service Encrypted emergency info with audited reveal, plus annual member self-update links.
- Calendar, meetings & voting Meeting types, attendance-based voting eligibility, and a subscribable calendar feed.
- Admin tools & configuration Settings, officers, onboarding, email blasts, equipment, and reports.
- Office access & permissions Who can see the Office module and what each role can do inside it.
PDF Fire signing (Secure Share)
Department signing certificates, verify codes and QR codes, passwords and backups.
- Set up department signing with PDF Fire Create your department's signing authority, publish it in Secure Share, and give each member a signing certificate.
- Verify codes, QR codes and checking a signed PDF Connect PDF Fire to Firehouse 360 so every signature gets a verify code and QR code that anyone can check online.
- Signing passwords, backups and lost certificates Which password is which, how to back up the authority and member certificates, and what to do when something is lost.
Pre-Incident & ISO
Pre-plans, map data, hydrants, ISO records, and the Community First resident registry.
Still stuck?
Open a ticket and the reply comes from the person who built Firehouse 360.
Contact support →