Firehouse 360 Help Center
Guides for every part of the platform — the daily truck check, the CAD alerting board, and the member office. Pick a topic below, or open a support ticket if you can't find what you need.
Getting Started
What Firehouse 360 is, how the modules fit together, and how to get help.
Truck Check
Apparatus, building checks, templates, and the daily check runner.
- Truck Check basics & concepts The core ideas: apparatus, templates, checks, and how they relate.
- Apparatus Add trucks and buildings, attach photos and documents, and retire old units.
- Building check templates Create sections and items, choose item types, set a schedule, and read the report.
- Custom free-standing templates Build checklists that are not tied to a specific apparatus.
- Performing a check Use the runner, flag failures, rely on autosave, and finalize or print.
- Assigning & scheduling checks Schedule checks and use the assigned buckets to see what is yours.
- Due/overdue views, settings & roles The Due list, reminder settings and digest modes, and who can do what.
CAD Board
The station alerting board, Active911 integration, and TV displays.
- Enabling and using the CAD board What the CAD board is and how the admin and display sides fit together.
- Connecting Active911 (tokens & status) Paste an Active911 refresh token, test the connection, and read the status tiers.
- Pairing TVs & display tokens Generate display tokens and open the public board securely on a station TV.
- Configuring the board Station name and logo, alert sound, map View vs Route, poll rate, and theme.
- Units, area buckets, call types & responses Define what the board recognizes and how it labels and groups dispatches.
- Test alerts & diagnostics Fire a safe test alert and use diagnostics when the board looks wrong.
- Near-instant alerts with the Active911 webhook Add the Active911 webhook so dispatches hit the board almost immediately.
Office
Members, certifications, documents, compliance, meetings, and admin tools.
- Managing members Add members, set membership levels, and understand encrypted PII and status history.
- Certifications & training Track certifications with expirations, see what is expiring, and log training hours.
- Documents & agreements Department and per-member documents, agreement templates, and e-signature.
- Background checks & compliance Track FBI, State, and Child clearances with validity windows and reminders.
- Emergency info & member self-service Encrypted emergency info with audited reveal, plus annual member self-update links.
- Calendar, meetings & voting Meeting types, attendance-based voting eligibility, and a subscribable calendar feed.
- Admin tools & configuration Settings, officers, onboarding, email blasts, equipment, and reports.
- Office access & permissions Who can see the Office module and what each role can do inside it.
Still stuck?
Open a ticket and the reply comes from the person who built Firehouse 360.
Contact support →