Connecting Active911 (tokens & status)

Where to connect

Open CAD Board → Settings at /cad-board/settings. This is an admin-only page. The connection uses an Active911 refresh token that you generate from Active911's developer console. The token has roughly a one-year lifespan and is free — no extra Active911 license is required.

Pasting and refreshing the token

1. Generate a personal refresh token in Active911.
2. On /cad-board/settings, paste it into the refresh-token field and save. The board uses it to fetch a short-lived access token automatically whenever it needs one.
3. When the token nears expiry, generate a new one and paste it in again. The settings page tracks the expiration so you know when a refresh is coming due.

To replace a token you can resubmit it on the settings page. To remove the integration entirely, use the Disconnect action, which clears the stored token.

Testing the connection

Use Test connection on the settings page. It contacts Active911 with your token and reports back whether it can authenticate and pull data. Run this any time the board looks empty or stale.

Reading the status tiers

• Connected / healthy — a refresh token is present and Active911 is responding.
• Expiring soon — the token still works but is approaching its expiration date; generate and paste a new one before it lapses.
• Not connected / error — no token, an expired token, or Active911 returned an error. The public board will show a notice pointing the admin back to /cad-board/settings.