Near-instant alerts with the Active911 webhook

Why use the webhook

By default the board polls Active911 every few seconds, which is fast. The webhook makes it faster still: Active911 pushes the dispatch to your board the moment it happens, so the board updates almost instantly instead of waiting for the next poll. It also reduces how often the board has to poll, keeping you comfortably under Active911's request cap.

How it works

Firehouse 360 gives your department a private webhook URL of the form /cad/{your-slug}/a911-hook?token=…. The token in that URL is unique to your department and is how the board knows the request really came for you. You add this URL to Active911 as an "Other" integration, and Active911 calls it on each dispatch.

Setting it up

1. Find your department's webhook URL on the CAD board admin pages.
2. In Active911, add a new integration of the "Other" type and paste in the full webhook URL, including the ?token=….
3. Save it in Active911. From then on, new dispatches are pushed to your board the instant they are sent.

Security notes

• The webhook only accepts requests that carry your department's token, and it is matched to your agency — another department's token will not post to your board.
• The endpoint is rate-limited, so a misbehaving sender cannot spam your board.
• Keep the webhook URL private; treat the token like a password. If it is ever exposed, regenerate the integration.